Frequently Asked Questions
What is an Internist?
Doctors of Internal Medicine focus on adult medicine and have had special study and training focusing on the prevention and treatment of adult diseases. Internists are sometimes referred to as the "doctor's doctor" because they are often called upon to act as consultants to other physicians to help solve puzzling diagnostic problems. They also bring to patients an understanding of wellness and strive for optimal health for each patient. Each physician in this clinic is Board Certified in Internal Medicine.
How do we get to your office?
We are located in the Professional Building at 933 Red Apple Road Suite B. Directions to our office are available here.
What happens if I am admitted to the hospital?
We are the only traditional Internal Medicine practice in the Wenatchee valley, which means that in the event of hospitalization, you will be managed and cared for by your personal physician. We maintain this practice style because we are committed to continuity of care for you. Despite the location, your care continues without interruption.
How long do I have to wait for an appointment?
Each physician of the Internal Medicine clinic maintains a schedule that is flexible. Emergent appointments are scheduled same day with either your own physician or a partner. Urgent problems are scheduled either same day or within 2 working days. Routine appointments are available within 1 to 2 weeks.
How much will my visit cost?
This can vary depending on the complexity of the visit and whether additional labs or xrays are performed at the visit.
How do I reach a physician after business hours?
We are available 24 hours 7 days a week to patients. If it's an emergency call 911. For other urgent needs, please call our office at 509-665-6212 and you will be directed. Calls directed to the physician on call are answered within 30 minutes.
Why do I have to give my birthday every time I call?
It is a National Patient Safety Standard to verify two forms of identification with every patient contact. This is to ensure that the correct patient is identified in all circumstances. We have multiple patients with same names and the dual identifier assists us in avoiding errors.
Why can't I get information on my spouse or family member from the Internal Medicine staff?
Confidentiality is part of the fabric of our culture. We have multiple policies guiding staff members on confidentiality and privacy issues. We can share information in the following circumstances:
- If the patient has signed an Authorization to Share medical information with you
- If the patient has signed a Release of Information for a particular document or issue
- If we have a Power of Attorney for MEDICAL ISSUES (not financial) naming you on file in the chart
Who do I call to get my prescription refillled?
Contact your pharmacy for ALL prescription refills. Your pharmacy will send us a fax if they need further information.
Do I need to make an appointment for lab work?
No appointment is needed. Please contact the office and leave word of your intention to have lab work drawn. We will obtain the necessary order from the physician. Please be aware that some lab work requires you to be fasting. This usually means nothing to eat or drink after midnight the night before. Black coffee and sips of water are allowed. Please check in at the front desk just as you do for an appointment.
What are the lab hours?
The lab is open at 8:00 a.m. Monday through Friday. Saturday lab draws are available via special request to the nurse.
When should I have my lab work done?
Fasting labs should probably be done early in the morning so that you can have food within a reasonable time. Protimes can be done any business day between 8:00 a.m. and 3:00 p.m. Please check in at the front desk to have the lab labels and paperwork prepared. Urine samples for bladder infections should be done as early in the day as possible, even if your appointment with the doctor is later in the day, so the results can be returned in time to prescribe a remedy. Routine lab work can be done a day or so ahead of your appointment so the results can be reviewed and discussed with your doctor during the visit.